Grievance Redressal

Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Contact Person NameDetails of DesignationAddressContactEmail IDWorking Hours
Customer Care
Sanat Indravadan ShahAddress+919422035918sanat007@yahoo.comMon-Fri 09 AM – 05 PM
Head of Customer CareSanat Indravadan ShahAddress+919422035918sanat007@yahoo.comMon-Fri 09 AM – 05 PM
Compliance OfficerSanat Indravadan Shah Address+919422035918sanat007@yahoo.comMon-Fri 09 AM – 05 PM
CEOSanat Indravadan ShahAddress+919422035918sanat007@yahoo.comMon-Fri 09 AM – 05 PM
Principal OfficerSanat Indravadan ShahAddress+919422035918sanat007@yahoo.comMon-Fri 09 AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.